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HELP & SUPPORT CENTER

Frequently Asked Questions

Have questions about our products, sizing, shipping, or wholesale trading? Find clear answers below.

01

Products, Sizing & Care

How do I choose the correct shoe and sneaker size? +
Our sneakers and comfort slide footwear run true to standard international sizing (EU/US). If you have wider feet or prefer a relaxed fit for athletic sneakers (such as our knit Li-Airy series), we recommend ordering one size up. Please refer to our detailed cm/inch measurement guide on each product listing.
Are the cosmetics (lip tints/glosses) safe and tested? +
Yes. All cosmetics and personal care products sourced and distributed by SK Global Trading comply with standard consumer safety, non-toxic regulations, and product hygiene standards. Full ingredient disclosures are available on the physical packaging.
What materials are used for the bags and wallets? +
Our phone crossbody pouches and long tassel clutch wallets are crafted with durable, water-resistant premium synthetic PU leather. Our ergonomic school backpacks are constructed with reinforced Oxford/Nylon weave fabrics designed for heavy-duty daily use.
02

Shipping & Logistics

How long does international and domestic delivery take? +
Standard domestic fulfillment typically takes 2–5 business days. International cross-border shipments arrive within 7–14 business days depending on destination and customs clearance.
Will I receive a tracking code for my parcel? +
Yes! Once your order is processed at our distribution center, an automated email and SMS notification containing your active courier tracking number will be dispatched immediately.
03

Wholesale, B2B & Returns

Do you offer wholesale pricing or bulk trade partnerships? +
Yes. As a global trading company, SK Global Trading partners directly with retailers, resellers, and distributors. We offer tiered wholesale volume pricing, customized consignment packages, and bulk freight options.
What is your return or exchange policy? +
We offer a 14-day replacement or refund policy for items that arrive defective, damaged, or incorrect in size/variant. Items must remain unused and in their original packaging.
 

Still have questions?

Can’t find what you are looking for? Reach out directly to our customer operations team.

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